New App Landing Page New App Landing Page

QUESTIONS ABOUT THE APP?

Here's everything you need to know

How can I download the new app? 

Download the new app by visiting the app store or google play.


I’m having technical issues with the app. 

We're here to help! If you're experiencing a tech issue with our mobile app, please follow these steps:  

1. Close and re-open the app. This will resolve most issues. If you're not sure how to, follow the instructions provided in the links below: 

2. If you're still experiencing an error or if you would like to delete your account, please email [email protected].


Can I still pay in-store using the mobile app? 

While you can’t use the app to pay in-store, you can still go wallet-free with apple pay and google pay. 


Do I have to add new payment information?

Yes, please add your payment information to the new app for easy reordering. 



QUESTIONS ABOUT EARNING CREDIT

Do you have a rewards program? 

Right now, we do not offer a rewards program. However, from time to time, we do offer challenges via email where you can earn credit for completing certain actions. If you’re interested in these challenges, you can opt into email directly in your app account. Just follow these steps: 

  1. Download the app by visiting the app store or google play. 

  2. Click the “account” icon on the bottom nav bar. 

  3. Click “Promos + Credits”  and then “How to Earn” 

  4. Finally, click the button “CLICK TO OPT-IN” to enroll in our newsletter.

What is the promos section of the app for? I’ve been ordering a lot and I still don’t see anything there. 

This section of our app is reserved for app promotions. Most days, you won’t see anything populated here but every once in a while we’ll offer an app promotion and that’s where you’ll find it! 

What is the credits section of the app for? I’ve been ordering a lot and I still don’t see anything there.

Most days you won’t see credit in your app account, but if you do opt into email marketing in your app account, you’ll get access to challenges where you can earn credit from time to time. Scroll up to learn how to opt into our email newsletter. 

Why did you remove rewards from our app? 

We’ve removed rewards because we’re making major improvements-- all based on customer feedback to the previous program. In the meantime, we will still offer occasional challenges via email, but our rewards program is on pause while we build something better. 



QUESTIONS ABOUT CHALLENGES:

How will I get access to challenges? In order to be eligible to participate in a challenges, you'll need to opt-into our email newsletter in your app account. Here’s how: 

  1. Download the app by visiting the app store or google play. 

  2. Click the “account” icon on the bottom nav bar. 

  3. Click “Promos + Credits”  and then “How to Earn” 

Finally, click the button “CLICK TO OPT-IN” to enroll in our newsletter. How often do challenges occur? 

Challenges occur from time to time but there’s no set calendar. To be sure you don’t miss one, make sure you’re subscribed to our email newsletter. 

If you’re already enrolled in a challenge:

  • How will I receive my credit? Credit will appear in your app account only after you've completed your challenge and the duration of the challenge period is complete. 

  • What happens if I complete the challenge before the period is over? You're quick! You can expect to receive your reward within 24 hours after the race is complete, and you’ll receive an email letting you know your credit has been administered to your account. 

  • Can I complete my challenge in-store, online, or on the app? In order for transactions to count, they must be completed on your Just Salad app account. Orders placed online or in-store are not eligible. 

  • I've completed my challenge and the challenge period has ended but I still don't see my credit. Oh no! In this case, it’s likely that you didn’t click the opt-in button in your email. In the future, be sure you’ve opted into participate in the challenge in order for your transactions to count. 

  • Does my credit expire? Yes, your credit does expire. Check your email for the expiration date! 

  • Can I use my credit in-store or online? At this time, your credit can only be redeemed on the Just Salad app.  



Need more help? Reach out to [email protected]