Terms of service

1. Introduction and Acceptance of Terms

Welcome to Just Salad. These Terms of Use ("Terms") govern your access to and use of the justsalad.com website, the order.justsalad.com website, our mobile applications, and any other online services provided by Just Salad, LLC (collectively, the "Services"). Just Salad, LLC ("Just Salad," "we," "us," or "our") is a company headquartered in New York City and incorporated in Delaware.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

In these Terms, "you" and "your" refer to any person or entity using our Services.

2. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on this page and updating the "Last Updated" date above. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. Please review these Terms regularly to ensure you are aware of any updates.

3. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which can be found at https://justsalad.com/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and explains how we collect, use, and protect your personal information.

4. User Accounts and Security

4.1 Account Registration

To access certain features of the Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Update such information to maintain its accuracy and completeness.

4.2 Account Security

You are responsible for safeguarding your account credentials, including your username and password, and for any activities conducted under your account, whether or not authorized by you. You agree to:

• Notify us immediately of any unauthorized access or security breaches.
• Take steps to prevent unauthorized access to your account, such as using strong passwords and not sharing your login information.

4.3 Consent for Communications

By creating an account or providing your contact information, you consent to receive transactional and marketing communications from Just Salad via email, SMS, or other electronic means. You may withdraw this consent at any time:

• For SMS Communications: Reply "STOP" to any text message you receive to unsubscribe.
• For Other Communications: Contact us at [email protected] to update your preferences or withdraw consent.

If you choose to withdraw your consent, you may still receive transactional communications related to your account or orders.

5. User Conduct and Restrictions

You agree to use the Services only for lawful purposes. Prohibited actions include, but are not limited to:

• Violating any applicable federal, state, local, or international laws.
• Impersonating Just Salad or another entity.
• Engaging in unauthorized data collection or use of bots to access Services.
• Introducing viruses or other malicious technology.

6. Intellectual Property Rights

The Services and their contents, including all text, images, videos, and software, are owned by Just Salad or its licensors. Use of these materials is restricted to personal, non-commercial purposes as outlined below:

• Temporary storage for viewing purposes.
• Printing or downloading for personal use only, not for reproduction or redistribution.

Any other use requires express written consent from Just Salad.

7. E-Commerce and Loyalty Program Terms

7.1 E-Commerce Policies

7.1.1 Pricing and Payment

• Accepted payment methods include credit/debit cards, digital wallets, and other options as specified at checkout.
• Prices, including taxes and fees, will be displayed before purchase. Just Salad is not responsible for pricing errors but reserves the right to cancel orders if errors occur.

7.1.2 Refunds and Returns

• Refunds are issued at Just Salad’s discretion and are generally not available for completed orders unless required by law.
• Contact our support team promptly to address issues with your order.

7.1.3 Promotional Discounts

• Promotions or discounts are valid only under their specified terms.
• Discounts cannot be applied retroactively, combined with other offers, or transferred to another user or account.

7.2 Just Salad Rewards Program

7.2.1 Overview

The Just Salad Rewards Program ("Rewards Program") is a customer engagement program provided by Just Salad and supported by third-party service provider Estimated, Inc. d/b/a Hang ("Hang"). By participating in the Rewards Program, you agree to these Terms, the additional program-specific terms described herein, and the terms provided by Hang, available at Hang Terms of Service.

7.2.2 Enrollment and Participation

• Opt-In Enrollment: Users may opt into the Rewards Program when creating an account or through other designated methods.
• Automatic Enrollment (Planned): In the future, users registering for order.justsalad.com may automatically be enrolled in the Rewards Program. Users will be notified in advance and will have the option to opt out.
• By enrolling, you authorize Just Salad and Hang to manage and administer your participation in the Rewards Program.

7.2.3 Rewards Structure

The Rewards Program enables users to earn, collect, and redeem rewards through various activities, including but not limited to:

• Completing challenges.
• Engaging in games or interactive experiences.
• Receiving "mystery boxes" that may contain specific rewards.

Rewards may include discounts, free menu items, or other benefits as determined by Just Salad. The specific rewards, their availability, and redemption processes are subject to change.

7.2.4 Expiration and Limitations

• Unless otherwise stated in a specific promotion, all rewards issued through the Rewards Program expire within one month of issuance.
• Some rewards may have shorter or longer expiration periods, as stated in the associated reward details.
• Rewards are non-transferable, non-refundable, and have no cash value.

7.2.5 Modifications and Termination

• Just Salad reserves the right to modify or terminate the Rewards Program at any time, with reasonable notice provided via email or updates to the Services.
• Upon termination of the Rewards Program, any unused rewards will be forfeited.

7.2.6 Third-Party Involvement

• Hang is the service provider facilitating the Rewards Program. By participating, you agree to Hang’s Terms of Service and Privacy Policy, which govern data handling and program administration.
• Just Salad is not responsible for errors, outages, or other issues caused by Hang.

7.2.7 Dispute Resolution

Disputes related to the Rewards Program are subject to the arbitration and dispute resolution provisions in Section 10 of these Terms.

8. Disclaimers and Limitations of Liability

The Services are provided "as is" and "as available" without warranties of any kind. Just Salad disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Just Salad shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

9. Indemnification

You agree to indemnify and hold harmless Just Salad, its affiliates, and service providers from any claims, damages, or expenses (including attorneys’ fees) arising from your violation of these Terms.

10. Dispute Resolution

10.1 Mandatory Arbitration

All disputes related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA). Exceptions include actions for injunctive relief to protect intellectual property.

10.2 Class Action Waiver

All claims must be brought individually. You waive any right to participate in class or collective proceedings.

10.3 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware. Disputes not subject to arbitration shall be resolved exclusively in courts located in New York County, New York.

11. Mobile App Terms

Use of our mobile app is governed by these Terms and the applicable app store's terms of service (including, but not limited to, the Apple App Store Terms of Service and the Google Play Terms of Service). Updates to the app may be required for continued functionality. Just Salad is not responsible for compatibility issues with unsupported devices or operating systems.

12. Accessibility Statement

Just Salad is committed to making its Services accessible to all users. If you encounter accessibility issues, please contact us at [email protected] or by phone at 212-244-1111.

13. Children’s Privacy

The Services are not intended for users under 13. We do not knowingly collect personal information from children. If we discover such data has been collected, it will be deleted promptly.

14. Data Protection and Privacy

14.1 Overview

Just Salad collects and processes personal data to operate, improve, and provide the Services, including processing orders, administering the Rewards Program, and enhancing customer experiences. This section outlines your privacy rights and how Just Salad complies with applicable data privacy laws, including the California Consumer Privacy Act (CCPA), New Jersey Consumer Privacy Rights Act (NJRPA), and other state regulations.

14.2 Your Data Rights

Depending on your state of residence, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we have collected about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Data Portability: Request a copy of your personal data in a portable format.
• Opt-Out of Sale or Sharing of Data: Opt-out of the sale or sharing of your personal data with third parties for targeted advertising.

14.3 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via email at [email protected].

• Verification: To protect your privacy, we may request verification of your identity before fulfilling your request.

14.4 Do Not Sell or Share Personal Information Notice

Just Salad does not sell personal information as defined under applicable laws. If this practice changes, we will notify you and provide an opt-out mechanism.

14.5 Opt-Out for Kentucky Residents

Kentucky residents may exercise their data privacy rights as described in this section. Although Just Salad does not currently operate physical stores in Kentucky, we recognize that Kentucky residents may use our Services and extend the same rights to them as provided to New Jersey residents.

14.6 Data Security

Just Salad takes reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security. If you suspect a data breach, contact us immediately at [email protected].

15. Force Majeure

Just Salad is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or government actions.

16. Miscellaneous Provisions

16.1 Severability

If any provision is deemed unenforceable, the remainder shall remain in effect.

16.2 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Just Salad.

16.3 Contact Information

For questions or concerns, contact us at:
Just Salad, LLC
663 Lexington Ave, 2nd Floor
New York, NY 10022
Email: [email protected]
Phone: 212-244-1111